At Charlesgate Property Management, hospitality is our guiding mindset to deliver the highest level of service. Hospitality is a mindset in which the most important factor is not what you say or do to a resident, but in first understanding how what you say or do makes a resident feel. Our property management adds value to rental and condominium communities in four key ways:
- By proactively offering service to build a community of residents who become advocates for the property, lowering turnover rates, increasing retention, and thereby reducing vacancy.
- By leveraging operational management efficiency & expertise, as well as key vendor relationships, to more effectively manage costs.
- By implementing well planned, preventative maintenance and strategic capital improvement plans, executed over time, to reduce property physical and financial risk.
- By leveraging local “boots on the ground” professional leasing and sales expertise and innovative marketing systems to improve rates and NOI.